Help.
Delivery, returns, sizes, paying and the legal bits - all on this one page. If the answer isn’t here, message us.
Delivery
When will my order arrive?
We dispatch twice a week - Fridays and Saturdays - from Accra. Anything ordered outside dispatch days travels on the next run.
Within Accra, expect your pieces 1-2 days after dispatch. Across the rest of Ghana it takes 1-3 working days.
You get the courier's number with your tracking the moment your order leaves the studio.
Can I track my order?
Yes. Every order gets a reference when you pay - keep it and check the status any time on the track page.
Returns & refunds
Can I return something?
Unworn pieces, tags still attached, can come back within 7 days of delivery. Message us and we'll walk you through it - it takes two minutes.
Once we get the piece back looking exactly how we sent it, we refund the way you paid within 3 working days. Prefer a different size or colour? We'll swap instead.
What can't be returned?
Panties, tights and earrings, for hygiene reasons, unless they arrive faulty. Final-sale pieces are marked as such and can't come back.
Return delivery is on the customer for nationwide returns. If the mistake was ours - wrong size sent, or something damaged - we cover the return and the swap.
Anything that comes back with signs of wear, perfume or missing tags can't be refunded. That's the one rule we hold firmly.
It arrived damaged or wrong.
Tell us within 24 hours of delivery with a photo. We replace it with the same piece if stock allows, or refund you completely - your call.
Sizes & fit
How do I pick a size?
Every piece lists the sizes we have in stock. Where a fit runs unusual we say so on the piece itself.
If you're between sizes, message us before ordering. We'll tell you straight - we'd rather you keep the piece than return it.
Why is it just called "Piece 01"?
Because the photo tells you more than a made-up name would. What matters is the price, the colours and the sizes - and they're all on the piece's page.
Paying
How can I pay?
MTN Mobile Money, Telecel Cash, AT Money or bank transfer - all through Paystack.
Payment is taken when you place the order, and we only dispatch once Paystack confirms it.
A piece sold out after I paid.
Stock is small and moves fast. If that happens we tell you immediately and refund you in full.
Privacy
What do you keep about me?
Only what an order needs: your name, phone number, delivery address and email, plus the pieces you bought and how you paid. If you message us, we keep the conversation so we can serve you properly.
We never sell or rent your information to anyone, ever.
Who else sees it?
The shop owner, our delivery partner (who needs your address and phone), Paystack for payments, and Supabase, which hosts our database. We don't run ad trackers.
You can ask us at any time what we hold about you, or ask us to delete it. Just message us.
Terms
The short version
Every piece is photographed and described honestly by us. Prices are in Ghana cedis.
An order is confirmed once we've messaged you after your payment comes through.
Reselling our photos, cropping our logo or copying our descriptions isn't allowed - we made all of it ourselves.
We're a small shop run by one person and a few helpers. If something goes wrong with your order, message us and we'll make it right.
Still stuck?
We usually reply within the hour.
